Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party, named by you who is not the carrier, took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us
Phone: 0421-48 99 6-6
Fax: 0421-48 99 6-99
E-Mail: [email protected]
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the communication regarding your ecercise of the right of cwithdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw this contract, we have to pay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at latest within fourteen days from the day on which we received the notification of your withdrawal of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charges fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days from the day on which YOU inform us about th withdrawal of the contract. The deadline is met if YOU send off the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We charge a flat rate of 95€ for hygienic reprocessing for medical equipment.
Exclusion from the right of withdrawal
Unless otherwise specified, the right of withdrawal does not apply to distance contracts:
For the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer
Which can spoil quickly or whose expire date has passed
For the delivery of sealed goods which, for reason of health protection or hygiene, are not suitable for return if their seal has been removed after delivery
For the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature
End of right of withdrawal