No, an account is not required. You can also order as a guest. However, a customer account offers many benefits – such as saved addresses, easier shipment tracking, an overview of previous orders, and access to exclusive discounts.

We accept several secure payment methods such as prepayment, credit card, PayPal, and others.

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Yes. All payments are processed through an SSL-encrypted connection. Our certified payment service providers guarantee the highest security standards for your transactions.

Changes or cancellations are only possible as long as your order has not yet been shipped. Please contact us immediately by phone at +49 421 48 99 66 or by email at [email protected].

Yes, of course! Our team will gladly take your order by phone at +49 421 48 99 66.

Your invoice will be sent automatically by email after shipping. If you require a paper invoice, please let us know during checkout.

For further information please check the link

Shipping & Costs

We generally deliver worldwide. Please note that for some countries, online ordering might not be available. In such cases, contact us to determine shipping costs individually.

Countries & Shipping Zones

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Shipping & Costs

Yes. After your order has been shipped, you’ll automatically receive an email with your tracking number so you can check your delivery status online at any time.

Yes – we offer express shipping. Please contact us before placing your order so we can organize the fastest possible delivery for you.

Our devices are shipped in sturdy boxes with additional padding to ensure maximum protection during transport and safe delivery to you.

Yes, you can return your order within 14 days in accordance with your right of withdrawal.

Terms & Withdrawal – Exception: unsealed hygiene products cannot be returned.

The withdrawal period is 14 days from the date of delivery.

Please contact us in advance by email, letter, or phone and then send the goods back to the following address:

As stated in our terms and conditions, the customer is responsible for return shipping costs.

Contact us by phone or email and, if possible, include photos or a description of the defect. Our service team will assist you promptly.

Contact page

After receiving and inspecting your return, the refund will usually be issued within 14 days using the original payment method.

Yes – our trained staff are available by phone or in writing. However, we are not permitted to give specific product recommendations as we are not physicians.

Contact page

Stationary concentrators are intended for home use and run on mains power. Portable devices have batteries and are ideal for use on the go.

Stationary concentrators

Portable concentrators

Suitability depends on your medical prescription and your individual needs. We are happy to advise on product specifications, but we cannot give a specific product recommendation.

Click “My Account → Create an account”, enter your email address and a password, then follow the instructions.

Use the “Forgot your password?” function on the login page—you will automatically receive an email with a reset link.

Yes. We use SSL encryption and process your data exclusively in accordance with the General Data Protection Regulation (GDPR).

Privacy policy

Health data are handled strictly confidentially, used solely for ordering, service, and billing purposes, and not shared with third parties unless required by law.

Privacy policy

Yes, you can request deletion of your account at any time. Simply send an email to [email protected].

You’ll find the service intervals in your device’s user manual. We recommend regular inspections and filter changes to ensure long-term performance.

User manuals are available directly on each product page in the description or under the “Downloads” tab.

Yes – you’ll find spare parts, filters, tubing, and other accessories in the shop under the respective product categories.

You can reach our customer service by phone at +49 (0) 421 / 48 99 66 or by email at [email protected].

Contact page

You’ll find our current business and service hours on our contact page.

Contact page

OxyCare GmbH, Holzweide 6, 28307 Bremen, Germany

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